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Online Ordering FAQs

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MAIL20 Promotion

*Discount will only be applied to eligible items at full RRP and excludes all Sale product. Offer may not be combined with any other coupons or discounts and excludes sale products. Shipping and handling are not eligible for discounts. Discounts cannot be applied to previous purchases, orders that have shipped or orders to be shipped. Offer valid on in-stock merchandise only. Offer is subject to change or cancellation at any time. Code is eligible for only one use per customer. For the discount to apply, add qualifying RRP merchandise to the cart and apply discount code. Coupon code valid until 11:59PM on 31st May. Please allow up to 3-5 working days for dispatch of your order, with potential delays of up to 10-15 working days during busy promo periods for your item to be shipped.

May I place an order with a Consumer Support Representative?

We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form

I’m a European customer, can I place an order on

We offer delivery to most countries within the European Union, Switzerland and Norway. Unfortunately, we are unable to deliver to Greece, Cyprus, Canary Islands, Malta, Turkey or countries outside of Europe. If we do not deliver to your location, please visit our Store Locator to find a local to you. Please note, if you are from the Americas or Canada, please visit

I have a question about my order. Who do I contact?

Please contact Customer Services via our contact form including your Order Number and name.

What payment methods can I use on the Sizzix website? accepts Visa, Mastercard, Visa Debit, Solo, Maestro and Visa Electron. Your credit card statement will reflect a charge from Ellison Europe Ltd. Ellison Europe Ltd is the owner of Website. We are unable to accept the 18-digit Maestro cards at this point of time. Please choose from one of the accepted payment options listed above.

I’m afraid to use my credit card for online shopping. Is a secure website? uses a secure server during the process of online checkout and specifically when collecting credit card data. We have a valid Verisign Secure Server ID installed ensuring that all information sent to during an SSL session is encrypted, protecting against disclosure to third parties.

How do I know if my online order was accepted?

First, a printer-friendly Purchase Receipt was displayed in your Web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ordering process or when creating an account. You can check an order has been successfully place or the status of order by logging into your account area and checking under the ‘My Orders’ option on the left of your screen.

I cannot add to shopping cart. What should I do?

To enhance your shopping experience, uses "cookies". Cookies are small text files we place on your computer that are completely secure and can be read by only website. Please verify if your browser accepts cookies. If the problem persists, please clear your cookies, and continue shopping.
Alternatively, you could try logging into your account using a different device or an alternative web browser.

I need to change or cancel my order. What should I do?

Please send your query with this online form or email Customer Service and provide us with your Order Number and name. Email us at

When can I expect delivery of my order?

Please allow 3-5 working days from placing your order for delivery. You should allow 7-10 working days during busy sale periods, such as Mega Sales or Black Friday.

Tracking Your Shipment

If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. If you do not receive a DHL tracking number for your shipment, please call or e-mail Customer Service and provide us with your Order Number and name to get a tracking number.

VAT (Value Added Tax)

As required by law, charges applicable V.A.T. Our prices are displayed at 20% VAT, however when you log into your Sizzix account, the VAT changes to the rate applicable in your country. The only exception is the VAT on the shipping charge remains at 20% as indicated in the shipping charges above.