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Online Ordering FAQs

Website FAQs
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Q: May I place an order with a Consumer Support Representative?

A: We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties please contact Customer Services by phone and we will troubleshoot your problem. We can be reached on 0844 499 8181 within United Kingdom and +44 (0) 845 345 22 77 if you are outside of United Kingdom and we will troubleshoot your problem.

Q: I have a question about my order. Who do I contact?

A: Please fill in the online form or email Customer Services with your Order Number and name.

Q: What payment methods can I use on the Sizzix website? accepts Visa, Mastercard, Visa Debit, Solo, Maestro and Visa Electron. Your credit card statement will reflect a charge from Ellison Europe Ltd. Ellison Europe Ltd is the owner of Website. We are unable to accept the 18-digit Maestro cards at this point of time. Please choose from one of the accepted payment options listed above.

Q: I’m afraid to use my credit card for online shopping. Is a secure website?

A: uses a secure server during the process of online checkout and specifically when collecting credit card data. We have a valid Verisign Secure Server ID installed ensuring that all information sent to during an SSL session is encrypted, protecting against disclosure to third parties.

Q: How do I know if my online order was accepted?

A: First, a printer-friendly Purchase Receipt was displayed in your Web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ordering process or when you created your member profile. Please be sure your email address was entered correctly. More Website FAQs.

Q: I cannot add to shopping cart. What should I do?

A: To enhance your shopping experience, uses "cookies". Cookies are small text files we place on your computer that are completely secure and can be read by only website. Please verify if your browser accepts cookies. If the problem persists, please clear your cookies, and continue shopping.

Q: I need to change or cancel my order. What should I do?

A: Please send your query with this online form or email Customer Service and provide us with your Order Number and name. Email us at

Q: How can I find out if and when my order shipped?

A: You shall receive a order confirmation email upon successful placement of an online order. If you have questions, please call or email us.

Q: When can I expect delivery of my order?

A: Please allow 7-10 working days from placing your order for delivery.

Q: Tracking Your Shipment

A: If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. If you do not receive a DHL tracking number for your shipment, please call or e-mail Customer Service and provide us with your Order Number and name to get a tracking number.

Q: Will any web browser work at

A: Almost any web browser will allow you to browse the website. However, in order to shop online and checkout successfully at, you must be using an up-to-date web browser that supports JavaScript.

We recommend Internet Explorer 7.0 or Firefox 3.0. You can download the current versions of either Internet Explorer or Mozilla Firefox by clicking on the appropriate icon below.

Q: Does use cookies?

A: Yes. Our online ordering process needs to use cookies to remember the merchandise you have in your shopping basket.

We also track the link that you followed to our site, typically from a search engine or an affiliate. This allows us to better determine the effectiveness of our search engine listings and promotions.

We are not looking for where YOU as a customer came from but are looking for trends of how people locate our site. This allows us to better direct our marketing efforts. This information is not released to any outside agencies.