Articles by tag "Sizzix order"
- Can I place a wholesale order online at Sizzix? No, please visit www.ellisontrade.com for UK/EU/ROW trade orders and www.ellisonretailers.com for US/Canada/LATAM trade orders.
- What do the order status terms mean? Open - It has been received, and you will receive an email confirmation shortly. In Process - It is being processed, and you will receive email notification when it is shipped. Shipped - It has been shipped, and you ... Read More
- May I place an order with a Sizzix Consumer Support Representative? Unfortunately, we are unable to take orders over the phone. We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form, here.
- I have a question about my order. Who do I contact? Please contact Customer Services via our contact form here, including your Order Number and name.
- I need to change or cancel my order. What should I do? PPlease contact Sizzix Customer Service via our online form or telephone, providing us with your Order Number and name. While we cannot guarantee we will be able to cancel your order due to dispatch ... Read More
- When can I expect delivery of my order? Please allow 3-7 working days from placing your order for your order to be dispatched. Delivery is usually 3-5 days after the dispatch date. You should allow 7-10 working days for orders to be dispatched during busy sale periods, such as Mega Sales or Black Friday.
- Tracking Your Shipment If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. You can also log into your account areas and track shipping on each order placed.
- I have a VAT (Value Added Tax) query As required by law, Sizzix charges applicable VAT. Our prices are displayed at 20% VAT, however when you log into your Sizzix account, the VAT changes to the rate applicable in your country. The only exception is the VAT on the shipping charge remains at 20% as indicated in the shipping charges above.
- Can I place an order over the phone? Unfortunately, we are unable to take orders over the phone. We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form.
- I've received my order but there are items missing, why is this? If you have received your order but there are items missing this could be because the item missing was out of stock when your order was processed. If your item is out of stock our team will be ... Read More