Pay Later in 3 Instalments

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  1. I have been asked to go to the Klarna site. Is this correct? You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.
  2. Is my Klarna payment information safe? Payment information is processed securely by Klarna. No card details are transferred to or held by Sizzix. All transactions take place via connections secured with the latest industry standard security protocols.
  3. Can I pay before the Klarna due date? Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
  4. Have you received my Klarna payment? Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has ... Read More
  5. What happens to my Klarna statement, when I've returned the goods? Once Sizzix has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a ... Read More
  6. I've received a Klarna statement, but I've not yet received my goods. In the event that your goods have not been received please call Sizzix or fill out a contact form to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
  7. I have cancelled my order. How long will it take until I receive my Klarna refund? As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
  8. I have asked for a refund. How will I be refunded? Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
  9. I haven’t received an email with my Klarna statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
  10. I still have questions regarding my Klarna payment, how can I get in touch? Visit the Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

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