Order FAQs

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  1. Do I have to pay for my return? You are responsible for organising and paying for any return items. We would always recommend a tracked service as we cannot accept any liability for items that go missing
  2. When will my order be shipped? Please allow 7-10 business days once order is placed.
  3. Why is my order taking so long to get to me? Sorry that your order is taking so long to get to you, we are working hard to get your order to you as quickly as possible. Please contact customer service via the Read More
  4. How do I pay using Klarna? Shop Now. Pay Later We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the stuff you want, when you want it. Here's how it works: Step 1 ... Read More
  5. Why can't I order from the Sizzix website? We are currently unable to accept orders outside of the UK for reasons beyond our control. We are, however, working hard to rectify this issue. If you require any additional information about your order, please do not hesitate to contact us.
  6. I am a European customer, why can't I order from Sizzix? We are currently unable to accept orders outside of the UK for reasons beyond our control. We are however working hard to rectify this issue. If we do not deliver to your location, please visit our Read More
  7. I recently placed an order for some items, my order hasn’t been shipped and I have noticed that the items are at a lower price in another promotion, can you price match my items? Sadly, we are unable to amend, adjust or price match those of any items on orders that have already been placed. Prices are frozen at the time the order is confirmed, and not when it is shipped and invoiced. Should you wish to receive the newly discounted price you will need to place a new order.
  8. Can I change the shipping address on my order once it has been placed? Sadly, we are unable to change your shipping address once an order has been placed. The shipping charges and taxes have been calculated based on the shipping address provided and cannot be amended.
  9. Shipping Information 1. From time to time on the Sizzix.co.uk website we offer free shipping promotions, when a free shipping promotion is running this will be stated on our newsletters and homepage. 2. For customers based in Great Britain and ... Read More
  10. What happens if I don’t receive my order or there is an issue with my order? If there is an issue with your order or you haven’t received it within 14 days of placing your order, please contact the Customer Service Team as soon as ... Read More

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