Order FAQs

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  1. Tracking Your Shipment If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. You can also log into your account areas and track shipping on each order placed.
  2. I have a VAT (Value Added Tax) query As required by law, Sizzix charges applicable VAT. Our prices are displayed at 20% VAT, however when you log into your Sizzix account, the VAT changes to the rate applicable in your country. The only exception is the VAT on the shipping charge remains at 20% as indicated in the shipping charges above.
  3. What are the delivery charges? For customers based in Great Britain and Northern Ireland, standard shipping costs £4/€4.44 when your order total is £34.99 or lower. This is inclusive of VAT. For orders over £35.00, standard shipping is free of charge. ... Read More
  4. Who pays for customs duties? For any orders placed through Sizzix.co.uk, Ellison Europe (Sizzix) will pay for any customs duty charges.
  5. What is the Sizzix returns policy? If you wish to return an item purchased from sizzix.co.uk, you must contact us and return the item/s within 14 days of receipt of your order. Please reference your Sizzix account name and order number. We will then issue ... Read More
  6. What if my goods are faulty? If you believe your Sizzix product purchased from a retailer is faulty, please contact the retailer directly, providing your proof of purchase and as many details as possible. The warranty is held by the retailer. Faulty goods ... Read More
  7. Why has the pricing changed on the products since I added them to my basket? Should you add an item to your basket that is included in one of our promotions, once the promotion comes to an end the item price will update automatically. Unfortunately, we cannot honor our promotional prices if the promotion ends before you are able to purchase your items.
  8. Why won't my discount code work? There are a couple of reasons why your discount code may not work. Firstly, check that you have copied the code exactly how we have sent it to you, if there are any differences it may not work - this could be as simple as ... Read More
  9. Can I place an order over the phone? Unfortunately, we are unable to take orders over the phone. We recommend you shop online and use our easy and secure order checkout process. If you are experiencing technical difficulties, please contact us via our contact form.
  10. Where do I place my order if I am a European customer? Please place your order on Sizzix.co.uk, ensuring you select our Euro store. You can do this toggling between the Union Jack Flag and the European Union flag that is by the cart button. Please note, ... Read More

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