What do the order status terms mean?

Open - It has been received, and you will receive an email confirmation shortly.

In Process - It is being processed, and you will receive email notification when it is shipped.

Shipped - It has been shipped, and you will receive it within approximately 3-5 days of it being dispatched from our warehouse, dependent on your location. Look for an email verifying the tracking information.

Cancelled - Your order has been cancelled.

If you have any additional questions, please contact our customer support.

Categories: Order FAQs