Website FAQs

See also:
Member FAQs
Online Ordering FAQs
Newsletter Subscription
Sizzix Machine FAQs

Our Mega Sale is incredibly popular, this may cause the website to run a little slower than normal. Please be assured we are doing our best to keep it running smoothly. However items in your basket are not confirmed until you have processed payment details and confirmed your order. Please allow up to 15 days from when you place your order for it to be dispatched. Also please note we are unable to combine or modify orders once they have been placed during the Mega Sale. Thank you

Is a European Website?
Yes. While we invite visitors from all over the world to enjoy the content and features at, the site is intended for U.K and European audiences and consumers residing in Europe. For more information, please see Legal Notices.

Will any web browser work at
Almost any web browser will allow you to browse the website. However, in order to shop online and checkout successfully at, you must be using an up-to-date web browser that supports JavaScript.

We recommend Internet Explorer 9.0 or Firefox 4.0. You can download the current versions of either Internet Explorer or Mozilla Firefox by clicking on the appropriate icon below.

Internet Explorer 7 Get Firefox

Does use cookies?
Yes. Our online ordering process needs to use cookies to remember the merchandise you have in your shopping cart.

We also track the link that you followed to our site, typically from a search engine or an affiliate. This allows us to better determine the effectiveness of our search engine listings and promotions.

We are not looking for where YOU as a customer came from but are looking for trends of how people locate our site. This allows us to better direct our marketing efforts. This information is not released to any outside agencies.

Is a secure website? uses a secure server during most of the process of online checkout and specifically when collecting credit card data. We have a valid Verisign Secure Server ID installed ensuring that all information sent to during an SSL session is encrypted, protecting against disclosure to third parties.