Online Ordering FAQs

See also:
Website FAQs
The Newsletter Subscription Services

May I place an order with a Sizzix.co.uk Consumer Support Representative?
We recommend you shop online, check our Internet Specials and use our easy and secure order checkout process. If you are experiencing technical difficulties please contact Customer Services by phone and we will troubleshoot your problem.  We can be reached on 0844 499 8181 within United Kingdom and +44 (0) 845 345 22 77 if you are outside of United Kingdom and we will troubleshoot your problem.

I have a question about my order. Who do I contact?
Please fill up the online form or email to europecustomerservices@ellison.com with your Order Number and name.

I’m afraid to use my credit card for online shopping. Is Sizzix.co.uk a secure website?
Sizzix.co.uk uses a secure server during the process of online checkout and specifically when collecting credit card data. We have a valid Verisign Secure Server ID installed ensuring that all information sent to Sizzix.co.uk during an SSL session is encrypted, protecting against disclosure to third parties.

How do I know if my online order was accepted?
First, a printer-friendly Purchase Receipt was displayed in your Web browser at the conclusion of the online ordering process. Next, an email confirmation was sent to the email address you provided during the ordering process or when you created your member profile. Please be sure your email address was entered correctly. More Website FAQs.

I cannot add to shopping cart. What should I do?
To enhance your shopping experience, Sizzix.co.uk uses "cookies". Cookies are small text files we place on your computer that are completely secure and can be read by only Sizzix.co.uk website. Please verify if your browser accepts cookies. If the problem persists, please clear your cookies, and continue shopping.

I need to change or cancel my order. What should I do?
Please send your query with this online form or email Sizzix.co.uk Customer Service and provide us with your Order Number and name. Email us at europecustomerservices@ellison.com.

How can I find out if and when my order shipped?
You shall receive a order confirmation email upon successful placement of an online order. If you have questions, please call or email us.

Tracking Your Shipment
If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped. If you do not receive a DHL tracking number for your shipment, please call or e-mail Customer Service and provide us with your Sizzix.co.uk Order Number and name to get a tracking number.

Will any web browser work at Sizzix.co.uk?
Almost any web browser will allow you to browse the Sizzix.co.uk website. However, in order to shop online and checkout successfully at Sizzix.co.uk, you must be using an up-to-date web browser that supports JavaScript.

We recommend Internet Explorer 7.0 or Firefox 3.0. You can download the current versions of either Internet Explorer or Mozilla Firefox by clicking on the appropriate icon below.

Does Sizzix.co.uk use cookies?
Yes. Our online ordering process needs to use cookies to remember the merchandise you have in your shopping basket.

We also track the link that you followed to our site, typically from a search engine or an affiliate. This allows us to better determine the effectiveness of our search engine listings and promotions.

We are not looking for where YOU as a customer came from but are looking for trends of how people locate our site. This allows us to better direct our marketing efforts. This information is not released to any outside agencies.